Refunds, Exchanges, Missing Item, Out of Stock, Substitution

Our policy for fresh produce products lasts 24 hours from the time of delivery or Click & Collect.

Please check all products as soon as you receive them and let us know if there are any issues. If 24 hours have elapsed since the time of your delivery or collection, unfortunately we cannot offer you a refund or replacement.

Our policy for pre-packaged products last 5 days from the time of delivery or Click & Collect.

To be eligible for a refund or a replacement, you will need to be able to provide proof of purchase and (or) proof of damage.

Please note that due to health concerns surrounding COVID-19, please do not return any products directly to Queen Victoria Market or our traders. We thank you for your cooperation.

Missing Items

If an item is missing from your order, and it is listed on your digital receipt:

Please contact us as soon as possible so we can investigate further.

Please provide your order number and details of the missing item and we will follow up, investigate and do our best to resolve the issue as quickly as possible.

Following investigation and consultation with any relevant traders, we will contact you with a resolution that may include a refund for the product in question or a replacement of the product in question.

  • If you choose to have the item replaced, we will contact you to arrange delivery or Click and Collect. If you choose delivery, we will cover the delivery fee.
  • If you choose a refund, your refund will be processed and a credit to the value of the item will automatically be applied to your method of payment within 7 days.

If the item is not listed on your digital receipt, or you are not able to provide a copy of your digital receipt, we will be unable to offer you a refund or replacement.

Damaged Items

If an item is damaged from your order, and it is listed on your digital receipt:

Please contact us as soon as possible so we can investigate further.

Please provide your order number and details of the damaged goods including a photo of the damaged product and we will follow up, investigate and do our best to resolve the issue as quickly as possible.

Following investigation and consultation with any relevant traders, we will contact you with a resolution that may include a refund for the product in question or a replacement of the product in question.

  • If you choose a replacement, we will contact you to arrange delivery or Click and Collect. If you choose delivery, we will cover the delivery fee.
  • If you choose a refund, your refund will be processed and a credit to the value of the item will atomically be applied to your method of payment within 7 days.

If the item is not listed on your digital receipt, you do not have a photo of the damaged good, or you are not able to provide a copy of your digital receipt, we will be unable to offer you a refund or replacement.

Out of Stock Items

We try our best to keep our website up to date with available products. However, with traders purchasing fresh produce every day we may have days where we are unable to provide certain products. If a product is unavailable, we will contact you and arrange a suitable replacement or substitution from the same trader. If a suitable replacement or substitution cannot be found, we will not charge you for that item or we will issue a refund.

Cancelling Your Order

Once you have finalised payment and confirmed your order, you are unable to cancel your order.

Modifying Your Order

Once you have finalised payment and confirmed your order, you are unable to modify your order.

Still have some questions? Please visit our frequently asked questions for more.

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Deliver to Postcode or Click & Collect

Before we add this item to your Cart, please select your delivery option. You can change this any time, by clicking Delivery or Click & Collect options in the menu.

Which postcode do you wish to have your order sent too?