Queen Victoria Market aims to be a safe and accessible space for all.
We hope that the below information will be helpful in planning your visit. If you are unable to find the answers you’re seeking below or have other special requests regarding accessibility, please contact us at info@qvm.com.au
Getting Here
Tram: The Market is located within the free tram zone.
- Take trams 19, 57 or 59 to stop 7, Elizabeth Street. Tram route 19 is mostly serviced by a low floor tram and stop 7 is a level access stop.
- Take tram 58 to stop 9, Peel Street. Tram route 58 is partly serviced by low level trams and stop 9 is a level access stop.
- Please visit the Yarra Trams website to assist with your access options.
Train:
- Take the city loop train to Flagstaff Station, which has lift access to the corner of William Street and La Trobe Street. Head north along William Street and cross at the corner of Franklin Street.
- Take the city loop train to Melbourne Central Station, which has lift access to the corner of Elizabeth Street and La Trobe Street. Head north along Elizabeth Street.
- Please visit the Metro Trains website to assist with your access options.
Parking:
- The Undercover Car Park at Queen Victoria Market is open 24 hours a day, 7 days per week. Accessible parking is available for people with disabilities on level B1. The maximum vehicle height for entry into this car park is 2.2 metres. This car park has lift and escalator access to Therry Street and is wheelchair accessible.
- The Open Air Car Park at Queen Victoria Market is open 5am – 7pm, 7 days per week, and, for special events, is open 4.30pm – 11pm. Accessible parking is available for people with disabilities directly to the left and right of the main entrance on Queen Street. There is no maximum height for entry into this car park.
- Accessible Parking is also available at all times at the top of Therry Street near the corner of Queen Street.
Moving Around the Market
Queen Victoria Market sits on 7 hectares, the entire site of which is on a slight downward gradient from Peel Street (west) to Elizabeth Street (east). Please keep this in mind when planning your route around the Market.
Wheelchair for Hire
The Market has one wheelchair available for hire from the Queen Victoria Market Information Hub, located at F Shed Shop 1 (on the corner of Queen Street). The Information Hub opens at 9am on Market days. We do not take bookings for the Market’s wheelchair, so we advise to try and arrive early to avoid disappointment.
Meat & Fish Hall
The Meat & Fish Hall is wheelchair accessible from Elizabeth Street and Queen Street and the Dairy Produce Hall. The floor of the Meat & Fish Hall has even surfaces throughout and is on a slight downward gradient leading to Elizabeth Street.
Dairy Produce Hall
The Dairy Produce Hall is wheelchair accessible from the Meat & Fish Hall, Deli Lane and Therry Street. The floor has even surfaces throughout and is on a slight downward gradient towards Elizabeth Street.
H & I Sheds
H and I Sheds are temporarily closed whilst restoration works are underway.
Queen Street
Queen Street is closed to traffic on Sundays from 8.30am until 4pm. The southern end of Queen Street between the entrance to the open air car park and K Shed is closed to traffic at all times. It has seating and umbrellas and the surface is bitumen and is flat. Accessible bathrooms and a baby change room are located in this area.
Queen Street is accessible at the following points:
- Pedestrian crossing on Queen Street near corner of Therry Street.
- Pedestrian crossing on Victoria Street near corner of Queen Street.
- If coming from the Open Air car park, entry is via String Bean Alley.
String Bean Alley
String Bean Alley is located at the southern end of the Market. It is accessible via Peel Street and at 2 walkways from the Open Air Car Park. The surface is bitumen and is on a slight downward gradient from Peel Street Queen Street.
Sheds A to L
Open air sheds A to L are wheelchair accessible from the footpaths on Queen Street, Peel Street, String Bean Alley and Victoria Street. The surface is bitumen and is on a slight downward gradient from Peel Street toward Queen Street.
Therry Street
The footpaths on either side of Therry Street are bluestone on a slight downward gradient from Queen Street toward Elizabeth Street. All shops, cafes and restaurants are wheelchair accessible. Therry Street is wheelchair accessible from the Undercover Car Park via the lifts.
Facilities
Accessible toilets are located at two locations across the Market:
- Corner String Bean Alley and Queen Street. Baby change facilities are also located here.
- A Shed Laneway between Victoria Street shops.
- Queen’s Food Hall
Refer to the map below for more details.
Assistance Animals
Assistance animals are welcome in all publicly accessible areas of Queen Victoria Market.
Assistance animals include guide dogs, guide dogs in training, hearing guide dogs, and other animals identified by an Assistance Animal Pass.
Tours
Carers are free-of-charge on all of our tours.
To discuss your individual needs and how they can be accommodated, please contact our friendly team on tours@qvm.com.au or 0437 190 249. For more information on our Tours program visit our website.
Sensory Sensitivities
Queen Victoria Market welcomes visitors with sensory sensitivities. While there’s plenty of hustle and bustle (the Meat & Fish Hall in particular may be confronting for some visitors), there are also less hectic areas like Queen’s Food Hall, String Bean Alley and Little Victoria Street.
Quieter times to visit are generally Tuesdays, Thursdays and Fridays, between 7am and 11am, outside of school holidays.
These social stories may be helpful for visitors with sensory sensitivities. Click here to download:
- Social story for a family visit with children
- Social story for adult visitors with carers
- Social story for students on a Market Discovery Tour
