COVID-19 Update

COVID-19 Update

The safety of our customers, traders and staff is our priority and we will keep you updated as we work through the current COVID-19 situation in Melbourne.

Melbourne is currently in lockdown with stage 4 restrictions. For Market customers, this means that when shopping for essential goods and services you must stay within 10kms of your home and limit your shopping to one person per household per day. For more information, please click here.    

During this time, the following areas of the Market will be open:    

  • Meat & Fish Hall – for all your meat and seafood needs.    
  • Dairy Produce Hall – for smallgoods, cheese, fresh pasta, wine, spices, bread, coffee and specialty foods.    
  • H & I Sheds – for certified organic produce and products, eggs, honey, fruit & veg.    
  • C & D Sheds – for fruit & veg, eggs, honey, wine, specialty goods*.   
  • Cafes & Restaurants – serving takeaway meals and coffee only.
    *Please note that due to shed restorations, stalls located within A & B Sheds have temporarily relocated to C & D Sheds.

Unfortunately, our specialty stalls under the sheds and all retail shops along Elizabeth Street, Victoria Street, F Shed and String Bean Alley will be temporarily closed until further notice. Please note that while all specialty shops and stalls will be closed, many continue to offer click & collect and click & deliver. Please continue to support these traders during lockdown, click here to read more.    

All shoppers (except children under 12) are required to wear a mask when visiting Queen Vic Market for essential grocery shopping. All Market traders and their employees are also required to wear a mask unless a medical exemption applies. Non-compliance means you will be required to leave the Market. Please do the right thing and help to keep our community safe. Click here to read more.   

If you can’t make it to the Market, shop with Queen Vic Market Online and enjoy same day delivery or click & collect if you order by 10am on any Market day. 

Things you need to know when shopping and visiting the Market.   

QR Code check-in – Please do the right thing and check-in using your phone through the QR Code signage around the Market. If you cannot use the QR Code, please visit our Trader Hub at Shed F, Stall 1 on Queen Street to manually check in. Please also check-in at every Trader you visit during your shop. 

Enhanced measures on weekends – To maintain responsible social distancing and to help keep you comfortable, we will on occasion, limit the number of customers into our Meat & Fish Hall and Dairy Produce Hall on some Market days. Please be patient and adhere to safe social distancing when queuing.      

Social distancing - Please adhere to the 1.5 metre guideline and maintain a safe distance between yourself and others at all times. We have increased signage, installed floor markings to assist customers and added extra staff to monitor the number of customers in the Market.      

Good hygiene – Wash hands thoroughly with soap and water or use one of the many hand sanitiser stations located throughout the Market. Please also make sure to cover your mouth and nose with your elbow when coughing or sneezing or use a tissue and discard immediately.      

Touching produce – Please limit the touching of fresh produce and ask our friendly traders for help.     

Extensive and additional cleaning – We have extra cleaning staff onsite and are conducting hospital-grade cleaning to ensure the safety of all our shoppers. We are employing both proactive and reactive measures to ensure that high traffic surfaces such as door handles, bench tops, ATM machines, handrails and bathrooms remain clean to minimise the spread of germs.      

Pack your own reusable bags – We ask all customers to pack your own bags rather than hand your bag to traders.      

Use contactless payments where possible – Cash tends to be a carrier for a variety of germs and bacteria, so we encourage customers to make use of contactless card payments where possible.      

Food safety – All stallholders have adopted an increased vigilance with regard to food safety compliance. This is in addition to already existing requirements for traders to maintain high levels of sanitation for themselves and their stalls.      

If you are experiencing cold or flu-like symptoms, please look after yourself and the wider community by resting at home.        

Click here to download Queen Victoria Market’s COVIDSafe plan.  

For more information, please contact us at info@qvm.com.au 

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